Customers Want Control More Than a Better Deal
Customers Want Control More Than a Better Deal
Featuring Arani Roy
A subscription market built on long-term commitments may see consumers pull back with increased risk perceptions.

April 08, 2026
Display Settings
Display mode
Text size
Listen to this article
Arani Roy
Arani Roy is an Assistant Professor of Marketing at the Indian School of Business (ISB). His research interest lies in the area of self-discrepancies. Specifically, his work explores how feelings of not having enough resources and control in life affect an individual’s decision-making. He investigates the impact of self-discrepancies in relevant consumption contexts, such as privacy behaviour, likelihood of local consumption, and subscription choices.